Simran Siddique
Senior Executive Patient Welfare Officer focused on patient satisfaction and operational efficiency.
- Role
- Administration at Eternal Heart Care Centre Ehcc
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Simran Siddique
As a Patient Welfare Officer at Eternal Heart Care Centre (EHCC), I focus on ensuring seamless communication between patients and hospital departments, addressing grievances effectively, and driving improvements in patient satisfaction. I actively track, analyze, and report patient feedback trends to senior management, contributing to service enhancements. With an MBA in Hospital and Healthcare Management from Jiwaji University, I bring a strong foundation in hospital administration and a commitment to improving healthcare experiences. My expertise lies in operational coordination, data management, and multitasking, which I leverage to deliver quality care and ensure efficient service delivery.
Experience
Administration
Eternal Heart Care Centre Ehcc
Oct 2023 — Present · Jaipur, IN
As a Patient Welfare Officer at EHCC Hospital, I serve as the bridge between patients and hospital departments to ensure seamless, compassionate, and quality healthcare delivery. My core focus is on patient satisfaction, grievance redressal, and operational coordination to enhance overall hospital experience.Actively monitor and resolve patient complaints, feedback, and service-related issues within defined timelines.Furthermore Track, analyze, and report patient feedback trends to senior management for service improvements.HIGHLIGHTS:Played a key role in achieving higher monthly patient satisfaction scores through data-driven action plans. Led department-level initiatives to sensitize staff on empathetic communication and complaint resolution. Ensured consistent 48-hour TAT for resolving welfare-related queries, aligned with hospital KPIs.
Education
Jiwaji University
MBA Hospital and Healthcare management , Hospital administration
Central Academy
High School Diploma
Jiwaji University, Gwalior
Master of Business Administration, Hospitality Administration/Management
Ranchi Women's College
Bachelor of Science, Zoology/Animal Biology
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