Mary Fernandez

About Mary Fernandez

I joined the world just prior to the dot-com bubble beginning to expand its fanatical frenzy. In the era of beepers, cellular telephones and music still on MTV, I was introduced to the wild new world of social media. I cut my teeth alongside the technological greats: Myspace, Youtube, Facebook, and the Iphone. Fascinated with bridging the gap between the tangible old world and intangible world of today, I have obsessively studied human relations, buyer psychology and process innovation in the digital landscape. I am a Jill of many trades and a true master of one: organization. As a gifted writer, educator, motivator and organizer, I excel in all things process. I believe in implementing systems that are easy to understand, impeccably designed, innovative and most importantly, human centered. I posses an innate ability to think critically, problem solve, mentor, manage and connect. I am proud to provide an authentic, one of a kind experience that fosters life long relations. With over 10 years of eclectic experience in project and process management, I stand ready to lend my unique expertise in creating an authentic presence, progressing clear processes, building lasting client relations, formulating marketing strategies, perfecting design, empowering employees and creating infinite avenues for your company to grow. Contact me at m••••••@gmail.com for a touch of genuine magic in your journey.

Experience

1. Program Manager - Governance & Risk

   Capital One

   Nov 2025 — Present · Richmond, VA, US

   Thrilled to be working a new Capital One Program Management contract in Governance & Risk via Akkodis!

Education

• Old Dominion University

  Bachelor of Arts (B.A.), English Language and Literature/Letters

  2011 — 2013

• Institute of Children's Literature

  Creative Writing

  2007 — 2009

• The Art Institutes

  Fashion Design, Interior Design, Marketing & Advertising, Graphic Design, Photography

  2010 — 2010

• Northern Virginia Community College

  Associate of Science (A.S.), Psychology

  2008 — 2010

Skills

• Customer Service
• Store Management
• Visual Merchandising
• Merchandising
• Loss Prevention
• Retail
• Customer Satisfaction
• Strategic Planning
• Online Marketing
• Travel Management
• Travel Planning
• Customer Relations
• Customer Engagement
• Planning
• Web Design
• Interior Design
• Design
• Event Management
• Sales
• Event Planning
• Advertising
• Hospitality
• Social Media
• Social Networking
• Marketing
• Social Media Marketing
• Leadership