Lini Sarma
Vice President of Customer Success @Smart Access
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WORK HISTORY
Vice President of Customer Success @Smart Access
EDUCATION
HEC Montréal
Master of Business Administration - MBA
Kurukshetra University
Bachelor of Technology (B.Tech.)
HEC Montreal
Master of Business Administration (MBA)
DAV Public School, Gurgaon
12th Std
VIT University Vellore
Master of Technology (M.Tech.)
SKILLS
ABOUT LINI SARMA
My experience in diverse retail sectors helps me apply strategic, analytical and operational skills in a high-growth business context. Knowledgeable in the value chain, from supply chain procurement to operations, and can negotiate and manage executive stakeholders and achieve sustainable growth. As the VP of Operations at Smart Access, I oversee day-to-day operations and Customer Success to drive product adoption and continuous improvement. Smart Access enhances workforce performance on the retail store floor with complete frontline performance analytics, mobile skill-building and feedback tools. It is the only workforce platform connected to operations outcomes. With the platform, customers commonly increase workforce retention by 52%, speed to proficiency by 64%, and performance by 4%. Find out more at
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