Mrunal Doddanavar
Director, Sales & Customer Experience Systems at Mueller Water Products
- Role
- Director, Sales & Customer Experience Systems at Mueller Water Products
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Mrunal Doddanavar
As a pragmatic Product Manager/Owner and Solution Architect, I bring a unique blend of technical expertise, business acumen and relationship building to drive innovation and improve efficiency, resulting in growth and profitability. I have a deep understanding of the entire product development lifecycle, from ideation to launch and a proven track record of delivering successful products/ platformsMy ability to understand the needs of both customers and business partners, as well as my commitment to data-driven decision making and consensus building has resulted in increased customer satisfaction. I leverage my engineering background and past Consulting experience across Hitech, Retail and Manufacturing domains to develop high ROI scalable solutions.In my current role, I am responsible for the end-to-end product ownership of a Salesforce platform, including product vision & strategy, architecting & solutioning, road mapping and go-to-market strategies. My focus on continuous improvement and ability to drive results has resulted in significant increase in user engagement and efficiency.I have a growing interest in Enterprise Architecture and GenAI. Certified Salescloud Consultant with 18 years of IT experience- 12 years in Salesforce & 6 years in Ecommerce. Hands on experience with Account Engagement (Pardot), Salescloud, Servicecloud, Experience Cloud, Field Service Lightning and CPQ. Complete Product ownership - managing product design, business prioritization, cross functional partnership, stakeholder management, Roadmap planning, ROI, UX alignment, rollout strategy and market communication. Leading workshops, building consensus, process mapping and optimization, architecting and solutioning, training and driving user adoption. I headed a enterprise wide integration project that decreased data silos & disparate IT systems and significantly improved efficiency and scalability I have designed and developed several CRM applications from scratch serving as a Sales, Customer Service and Customer Experience platforms. These application streamlined the business process, improved data capture, decreased swivel chairing, eventually resulting in revenue growth. Expertise working in fast paced Agile environments in independent and collaborative models(onshore, nearshore, offshore). Strong presentation, communication and interpersonal skills. Experience working directly with VP/CX Level.
Experience
Director, Sales & Customer Experience Systems
Jul 2025 — Present · Atlanta, GA, US
Complete Product ownership - managing product design, business prioritization, cross functional partnership, stakeholder management, Roadmap planning, ROI, UX alignment, rollout strategy and market communication. Leading workshops, building consensus, process mapping and optimization, architecting and solutioning, training and driving user adoption. Architecture, Business Analysis, Product Ownership responsibilities for Account Engagement, Salescloud, Servicecloud, CPQ, FSL, Experience cloud, ConfigOne and Sigmaxim platforms. Part time admin responsibilities. Part time Enterprise Architecture responsibilities. Overseeing enterprise IT strategy, advising on application and data integration initiatives. Managing Salesforce spend, liaison with vendors and business partners.
Education
Govindram Seksaria Science College
Pre-University, Science
2002 — 2004
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Computer Software Engineering
2004 — 2008
Skills
- Agile Methodologies
- Sql
- Merchandise Lifecycle Management
- Test Automation
- Paypal
- Vb Scripting
- Salesforce.com Consulting
- Jira
- Test Planning
- Emc Storage
- Tradestone Mlm Software
- Agile, Waterfall and Tdd
- Mobile Testing
- Salesforce.com Administration
- Omni Channel Ecommerce
- Manhattan Oms
- Test Strategy and Management
- Atg Commerce
- Masterpass Ewallet
- Payment Systems
- Hp Qtp
- Application Lifecycle Management
- Software Project Management
- Ecommerce
- Hybris
- Quality Assurance
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