Mrunal Dhumne

Senior Process Manager at eClerx | MBA-PGP from IIMK | Summer Intern in American Express | Campus finalist in Accenture B-School Strategy Challenge and Salesforce

Role
Senior Process Manager at eClerx
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Mrunal Dhumne

Mrunal is a problem-solving enthusiast who enjoys uncovering insights from complex data and translating real-world challenges into structured, actionable solutions. With experience in product management, she currently works as a Senior Process Manager at eClerx after completing her MBA from IIM Kozhikode. She brings a strong foundation in analytics, cross-functional leadership, and strategic thinking, paired with a deep willingness to learn and grow. Curious by nature, she thrives in dynamic environments and enjoys exploring new skills in her free time.

Experience

  1. Senior Process Manager

    eClerx

    May 2024 — Present · Navi Mumbai, IN

    Led the development and evolution of a client-facing tool for the financial and banking sector, focusing on usability, performance, and business alignment- Collaborated with cross-functional teams including developers, designers, and QA to deliver product features using agile methodology- Defined and refined product requirements by working closely with stakeholders and understanding complex financial message formats like OTC and SWIFT- Translated business requirements into functional specifications, including formats such as JSON and FpML, to support efficient trade analysis- Partnered with senior leadership to demonstrate the tool to key clients, contributing to strategic growth discussions and product positioning- Designed user workflows and implemented process automation to improve efficiency and reduce operational bottlenecks- Conducted root cause analysis of system issues, driving improvements in stability and overall user experience- Continuously gathered feedback to inform product enhancements, ensuring the tool evolved in line with client expectations and market trends.

Education

  • Yeshwantrao Chavan College of Engineering Nagpur

    Bachelor of Technology - BTech, Computer Software Engineering

    2017 — 2021

  • Indian Institute of Management, Kozhikode

    MBA , Business Administration and Management, General

  • HHL Leipzig Graduate School of Management

    MBA

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Mrunal Dhumne — Senior Process Manager at eClerx in Mumbai, MH, IN | Unifers