Mrunal Sawale
Client Success & Operations Manager | B2B | Process Optimization | Customer Retention | Team Leadership | PhD Scholar, Symbiosis International University.
- Role
- Sso at SAT n paper
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mrunal Sawale
I am a Client Success and Operations professional with 5+ years of experience managing B2B client relationships, leading teams, and driving customer retention across EdTech and service-based organizations.I specialize in client onboarding, account management, renewal support, and cross-functional coordination to ensure seamless delivery and long-term client success. I have managed and mentored teams, handled escalations, and worked closely with sales, product, and operations teams to align client goals with business outcomes.My experience spans Client success manager, Account Manager, Area Sales Manager, and Operations roles, giving me a strong commercial mindset combined with execution excellence. I am comfortable working with CRM systems, performance metrics, and process improvement initiatives.Academically, I hold an MBA in Marketing & HR along with a law degree and a diploma in labor law, which strengthens my compliance awareness, stakeholder management, and people-centric approach.I am currently focused on Client Success / Customer Operations roles in B2B or SaaS-driven environments where I can drive retention, efficiency, and long-term customer value.
Experience
Sso
Oct 2024 — Present · IN
Effective manager of people possessing the ability to challenge and lead difficult conversations. Led and managed a team of 5 Assistant Managers, improving student success outcomes and operational efficiency. Should be able to act appropriately on own initiative as well as take directions from the senior management to build a healthy and conducive relationship with students and parents.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
Doctor of Philosophy - PhD, Human Resources Management/Personnel Administration, General
Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Bachelor's degree, Biotechnology
Pune University
Mba marketing , Marketing
Pune University
Diploma in labour law and labour welfare , Law
Amaravati university
Bachelor of Laws - LLB, Law
padmashree D .Y.Patil institute of management studies
mba, HR
2013 — 2015
Indira Gandhi National Open University
Master of Social Work - MSW, Social Work
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