Thanh Nguyen

About Thanh Nguyen

With 14 years of experience, I serve as a Lead Product Manager at Finfare, a dynamic digital banking platform, where I drive innovation and strategic product management from concept to launch. My core strength lies in translating customer needs and market trends into impactful product decisions, leading cross-functional teams, and ensuring accountability for results. I have a strong track record of leading global digital transformation projects, enhancing digital experiences for customers worldwide, and significantly growing business revenue by introducing new services and solutions. My expertise encompasses financial products and services, fraud risk management, profitability frameworks, and advanced analytics including AI/ML, positioning me as a strategic leader and communicator in the industry.

Experience

1. Principle Product Manager, Platform

   First Citizens Bank

   Sep 2023 — Present · US

   At First Citizen Bank, I am responsible for developing and sustaining the Administration platforms and delivering a framework that supports various enrollment and maintenance functions. The framework accommodates multiple experiences, including a client-facing solution and the internal bank user application. My goal is to create a simple and intuitive process for managing access and modular feature enhancements for the applications while providing an unforgettable user experience- Drove product enhancements by conducting in-depth business analysis on underwriting processes and Case Center application usage, translating insights into actionable strategies- Articulated the quantifiable value and ROI of product enhancements and solutions to stakeholders monthly, leveraging Tableau reports and key performance indicators (KPIs)- Cultivated strategic partnerships with external organizations (GDS Link, Fiserv, Finicity) to facilitate collaboration and navigate trade-offs, consistently meeting annual objectives- Collaborated with the leadership team to research and develop innovative design concepts, significantly improving the client experience for enterprise-wide client enrollment, management, user administration, user audit, and entitlement reporting- Served as a Subject Matter Expert (SME) for Client and User Administration across Digital Banking platforms, providing critical guidance and insights- Led and mentored a high-performing team of 2 product managers and oversaw 4 development pods (onshore and offshore), fostering a collaborative and productive environment.

Education

• University of Washington

  Bachelor of Science - BS, Mechanical Engineering