Steve Chau
Senior IT Support Technician at Global Payments Inc.
- Role
- Senior IT Support Technician at Global Payments Inc.
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Steve Chau
A meticulous IT Support Specialist with 15+ years of experience delivering enterprise-level technical support, managing endpoints, and resolving complex hardware, software, and network issues across Windows, macOS, and hybrid infrastructures for market leaders in financial services, retail, tech, and telecoms.Known for diagnosing and remediating system incidents, administering Active Directory and MDM platforms, and ensuring uptime and data integrity for fast-paced, distributed teams. Merges technical precision and customer empathy to stabilize environments, document solutions clearly, and empower users with reliable, secure technology experiences.
Experience
Senior IT Support Technician
Apr 2022 — Present · Oklahoma City, OK, US
Providing a top payment processor\'s staff with on-site and remote desktop support, and resolving 40+ helpdesk tickets per week spanning installations, configurations, access management, imaging devices, and the troubleshooting of computer hardware, software, and peripherals.• Resolving Tier II escalation incidents for the global service desk and across Windows and macOS environments.• Diagnosing and remediating software issues, including encryption errors and security vulnerabilities identified by InfoSec, while maintaining accurate documentation to prevent recurring problems.• Configuring endpoints using Mobile Device Management (MDM) platforms like Workspace ONE and Jamf.• Streamlining audiovisual workflows, including setup, operation, and troubleshooting of the meeting room and video conferencing systems.• Bridging knowledge and communication gaps between technical and non-technical stakeholders by explaining advanced concepts in easily understood terms and guiding users to embrace IT capabilities to their fullest potential.
Education
ITT Technical Institute
Associate of Science - AS
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