Sara Gates

About Sara Gates

I am a geek for enabling businesses to do everything they need to do in a better way - faster, easier, and more results. Nothing gets me more excited than diving into a complex problem, seeking to understand the goals and objectives, and collaborating to design solutions that bring people, process, and technology together. I thrive in fast-paced Saas start-up environments with unlimited opportunities for improvement, where I can engage with cross functional teams to make businesses succeed. In a growing company, change is a daily constant - I delight in the need for flexibility and adapting to the new reality and I excel in managing multiple large-scale projects with shifting priorities. I\'ve never fit neatly on an org chart because I\'m equal parts technology and business acumen - I can talk systems and development, and I devour all the latest technology and business trends; but I can also strategize, whiteboard, and critically analyze opportunities/challenges and dream the \"what ifs\"​ with business leaders. I can easily transition from big-picture strategy and the holistic vision into the \'get-it-done\'​ details of business case creation, task management, project implementation and resource planning. I also know that even the greatest technology is completely useless without people, so I\'m obsessed with change management, understanding the end user, creating process improvements, & creating adoption strategies, communication and training plans to drive usage and business value. Specialties: Successful system and software implementationEnterprise softwareRequirements documentation Business & use case creationProcess re-engineering Workflow & process mappingGamification Agile development principlesCustomer lifecycleCustomer ExperiencePrototype creationThought leadershipFinanceSalesITOperationsBI Enterprise SaaS & software applicationsKPIs, ROI, benchmarking, cost benefit analysis

Experience

1. Director of Education and Partnerships

   RainFocus

   Sep 2023 — Present · Lehi, UT, US

Education

• W. P. Carey School of Business – Arizona State University

  BS, Management

  2004 — 2007

Skills

• Project Management
• Event Management
• Project Planning
• Saas
• Performance Metrics
• Strategic Planning
• Strategy
• Program Management
• Agile Methodologies
• Management
• Team Building
• Critical Thinking
• Process Improvement
• Marketing
• Business Strategy
• Start-Ups
• Training
• Email Marketing
• Solution Implementation
• Cross-Functional Team Leadership
• User Experience
• Marketing Strategy
• Systems Analysis
• Business Process Improvement
• Information Technology
• Certified Scrum Master Csm
• Customer Lifecycle Management
• Business Analysis
• Online Marketing
• Account Management
• Change Management
• Balanced Scorecard
• Public Speaking
• Customer Relationship Management (Crm)
• Consulting
• Team Leadership
• Erp
• Performance Management
• Crm
• Analysis