Sharon Park

About Sharon Park

As a Senior Business Systems Analyst and Consultant with over 25 years of experience, I…

Experience

1. Senior Business Systems Analyst

   RainFocus

   Aug 2022 — Present

   As a Senior Business Systems Analyst at Rainfocus, I am a key driver of business process improvements and project success, assisting with an average of 2-3 projects at a time. I proactively managed and maintained our JIRA backlog of over 175 tickets, ensuring 85% of them were in a ready-to-work status at any given time to maintain a consistent development pipeline. I collaborated directly with business units to refine JIRA tickets, ensuring their desired outcomes were accurately captured and effectively translated into technical requirements. My responsibilities also included creating Salesforce reports and maintaining our internal team\'s Key Performance Indicators (KPIs) to monitor and drive performance.To further empower our users, I drafted and posted a bi-weekly help tip, reaching an audience of around 190 users with insights on how to better leverage our systems to enhance their processes. I also played a crucial role in project delivery, supporting the development of project proposals and ensuring successful implementation through detailed requirements elicitation and documentation. My responsibilities extended to quality assurance, where I performed thorough system testing of changes to guarantee a seamless user experience. By mentoring junior team members and providing coaching to end-users, I enhanced team capabilities and maximized solution adoption across the organization.

Education

• Lord Botetourt High School

  General Studies