Sean Thompson

About Sean Thompson

Senior Operations Processor with a diverse skill set and extensive experience in Payment Operations, Insurance, and Risk Management. I am a dynamic leader who consistently exceeds production goals and contributes to the organization’s growth with an innovative experience-based approach.

Experience

1. Senior Operations Processor Iii

   Wells Fargo

   Jul 2022 — Present · Charlotte, NC, US

   I review and approve over $100M in international wire transfers daily, ensuring compliance with banking regulations and reducing error rates by 10%. I collaborate with the compliance team to implement new security protocols for international wire transfers, reducing fraud risk by 20% and ensuring regulatory compliance. I also identify and resolve discrepancies in wire transfer requests, resulting in a 15% decrease in processing errors and increased efficiency within the operations department. I lead department update meetings on standard operating procedures and delegate necessary tasks. I contribute to special projects, such as pre-implementation system testing.

Education

• University of North Carolina at Charlotte

  Political Science, Political Science and Government

  2003 — 2007

• University of North Carolina at Charlotte

  Bachelor of Arts, Political Science and Government

Skills

• Long-Term Care
• Customer Service
• Term Life Insurance
• Public Speaking
• Insurance
• Property & Casualty Insurance
• Life Insurance
• Coaching
• Fixed Annuities
• Financial Services
• Management
• Team Building
• Health Insurance
• Business Process Improvement
• Leadership
• Customer Satisfaction
• Training
• Microsoft Excel
• Process Improvement
• Microsoft Office
• Sales
• Disability Insurance