Scott Marion

About Scott Marion

Currently Head of Employee Service Delivery, providing end-user services IT Service Desk, Onsite Technical Resources, New Employee IT onboarding / offboarding as well as A/V support in remote offices. Extensive experience as an IT Application Portfolio Manager and Project-Management Professional with significant and progressive Supervisory and Cross-Functional Management responsibility in the Natural Gas / Electric Utility and Automotive Industries. Expertise in full project life cycle, IT portfolio administration, resource management, and interpersonal/team effectiveness. Excellent communication, facilitation, and presentation skills. Proven ability to ensure that system support activities, system enhancement efforts, and capital project deliverables are brought to market quickly and supported long term. Competent problem-solver with exceptional commitment to quality, continuous improvement, communication, and negotiation. Demonstrated ability to bridge the gap between challenging business requirements and complex technical solutions.Member of PMI / PMP and ITIL Certification.Specialties: • ServiceNOW ITSM•OSIsoft Pi Data Historian•General Electric XA\\21Generation Management System Implementation / Market Integration•NERC-CIP•Versify \"V-Renew\" Suite / Wind Generation Optimization•Project Mgt. Methodologies / Full SDLC and Agile Methodologies•PMO / PMI Processes and Best Practices•IT Portfolio / Program Management•Software Engineering Process Facilitation•Six Sigma / Green Belt•ISO 9001•SOX / Euro Law 262•Microsoft Certified Systems Engineer (MCSE)•Natural Gas SCADA System Administration•RF Fixed & Mobile Data / Telemetry Solutions•MS Project 03\', 07\', 10\'•Primavera TeamPlay•O&M / Capital Budgets•SMART Grid Initiatives•SAP Team Leadership (FI / CO / MM / EHS / HR / PS / PM)

Experience

1. Head of IT Employee Service Delivery Usa, Ca and Mexico

   Enel North America

   Sep 2022 — Present · Andover, MA, US

   Head of the IT Employee Service Delivery ensure the delivery and day to day support of end-user solutions, technologies and support services for the whole US and Canada perimeter across all business units. End-User technology includes PC\'s, Printers, Mobile Devices, Tablets and Audio-Visual Solutions. The Head of Employee Services Delivery has overall responsibility for establishing, managing and maintaining strategic relationships with customers in one or more business segments and interacts with functional groups withing Global Digital Solutions to communicate and clarify customer requirements. Ensures the adoption and implementation of Enel Global Operational Service Delivery Model in US and Canada, managing global and local contracts and applying remediation plans at Country Level.

Education

• Davenport University

  BA, Business Administration; Computer Information Systems / Process Engineering

  1997 — 2000

• Stautzenberger Technical College

  Associates, Electronics Engineering Technology

  1985 — 1987

Skills

• Governance
• Gis
• Voip
• Data Center
• Rtu
• Plc
• Cip
• Energy Management
• Project Portfolio Management
• Nerc
• Wireless
• Renewable Energy
• Sas
• Sql Server
• Oracle
• Data Warehousing
• Team Building
• Pjm
• Program Management
• Telecommunications
• Utilities
• Kpi
• Cyber Security
• Team Leadership
• Team Management
• Osi Pi
• Hardware
• Problem Solving
• Operations Management
• Mis Reporting
• Wind Energy
• Vmware
• Ms Project
• Xml
• IT Management
• Hydropower
• Business Strategy
• Windows
• Mobile Communications
• Network Security