Ryan Emerson
Enterprise Customer & Account Leader | Culture Transformer | CX, Program & Service Excellence
- Role
- Manager Americas Customer Operations Optical Communications at Corning Incorporated
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ryan Emerson
I’m an enterprise customer and account operations leader with 20+ years of experience supporting complex customer relationships across multiple regions. My focus is ensuring contractual commitments are met through disciplined execution, consistent service performance, and strong cross-functional alignment.I’ve led large internal and outsourced teams and partnered closely with sales, legal, finance, and technology organizations to manage risk, oversee SLA and KPI performance, and serve as a senior escalation pointI’m known for translating strategy into scalable operations and creating the structure and clarity teams need to deliver consistently.Fun Extras: PMP Certified | ENFJ | Enneagram 1
Experience
Manager Americas Customer Operations Optical Communications
Feb 2026 — Present · Charlotte, NC, US
Education
University of Phoenix
Bachelor of Business/Communication, Business / Communication
2008 — 2012
Mecklenburg Community Church
Leadership Development Program
2016 — 2016
Damascus Road (The Life Church of Memphis)
Organizational Leadership
2005 — 2006
Skills
- Test Management
- Organizational Effectiveness
- Document Management
- Process Simulation
- Video Production
- Continuous Improvement
- E-Learning
- Adobe Creative Suite
- Customer Service
- Operational Excellence
- Nice Call Recording
- Instructor-Led Training
- Public Speaking
- Logistics
- Training
- Customer Satisfaction
- Testing
- Volunteer Management
- Sap
- Recruiting
- Team Leadership
- Vendor Management
- Sap Crm
- Learning Management Systems
- Call Centers
- Instructional Design
- Business Process Improvement
- Process Improvement
- Communication
- Lotus Notes
- Troubleshooting
- Professional Audio
- Technical Support
- Cross-Functional Team Leadership
- Audio Engineering
- Microsoft Office
- Avaya
- Business Intelligence
- Video Editing
- Quality Management
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