Ricky Nguyen

About Ricky Nguyen

Highly experienced Account Manager with broad business experience working in roles such…

Experience

1. Sr Sales Account Manager

   美超微

   Nov 2022 — Present

   Processing account applications (132/133), involving the collection of financial data, generating a 6-month forecast, and submitting trip reports• Proactively address customer concerns and inquiries in a timely and professional manner.• Process account applications thoroughly and accurately, ensuring compliance with all company policies and procedures.• Analyze sales data and customer demand patterns to generate reliable forecast projections.• Prepare detailed quotations that accurately reflect product specifications, pricing, and lead times.• Proactively inquire about inventory lead times, availability, and potential substitutions with buyers.• Submit all relevant agreements, including MOAs (Memorandums of Agreement), contracts, and NDAs (Non-Disclosure Agreements), for legal review and approval.• Effectively manage the PO (Purchase Order) process, ensuring timely and accurate order fulfillment.• Diligently follow up on RMA (Return Merchandise Authorization) issues, ensuring customer satisfaction.• Maintain a comprehensive understanding of overall account status, including financial data, sales forecasts, and project timelines.• Maintain clear communication channels with customers regarding evaluation order progress.• Inquire with buyers regarding potential parts substitutions for orders.• Collaborate with various sales teams to win projects and produce new customers.• Maintain positive relationships with channel partners to produce sales. • Work closely with upper management to close deals and win projects.• Build relationships with internal teams such as Product Managers, Program Managers, Purchasers, etc to produce smooth flowing transactions and processes for clients.

Education

• San Diego State University-California State University

  Bachelor of Arts (B.A.)

Skills

• Account Management
• Sales Operations
• Entrepreneurship
• Professional Services
• Enterprise Software
• Customer Service
• Crm
• Windows 7
• Saas
• Direct Sales
• Microsoft Excel
• Salesforce.com
• Customer Relationship Management (Crm)
• Salesf
• Sales Process
• Selling
• Salesforce
• Solution Selling
• Customer Satisfaction
• Software as a Service (Saas)
• Outlook
• Microsoft Outlook
• Microsoft Office
• Sales