Reed Onken
- Role
- Procurement Business Process Analyst at PayPal
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Reed Onken
P2P Manager with a demonstrated history of working in the tech industry. Skilled in…
Experience
Procurement Business Process Analyst
Jun 2023 — Present
Responsible for oversight of ServiceNow help desk queue to support Procurement related inquiries and escalations to ensure delivery of SLAs. Trains, coaches, and supports Procurement Customer Support Team. Creates a positive feedback loop with Customer Support, Vendor Management Team, Procurement Operations, T&E, AP, Process Improvement team along with their leaders. Leads by example and model working across Procurement teams to build out relevant internal and external documentation. Identifies process improvements as they relate to the Procurement Customer Support area and work with the Process Improvement team for implementation where necessary. Monitors P2P customer satisfaction.
Skills
- Customer Service
- Spanish
- Employee Relations
- Leadership
- Microsoft Word
- Event Planning
- English
- Hris
- Time Management
- Powerpoint
- Research
- Strategic Planning
- Public Speaking
- Microsoft Excel
- Microsoft Office
- Teaching
- Teamwork
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