Raymond Mills

About Raymond Mills

Raymond Mills, Sr. is a vibrant and dedicated leader at Schneider Electric, committed to ensuring outstanding customer experiences. With almost two decades of service, he has consistently placed customer satisfaction at the forefront, drawing from 15 years of leadership expertise. Having previously overseen Technical Support teams for SE\'s Cooling & 3-Phase Power products, he has recently taken on the role of Issue to Prevention Leader, emphasizing the quality of SE\'s products and customer safety. In this capacity, he supervises Engineers and Customer Experience Programs to uphold the excellence and safety of Schneider Electric\'s products.In addition to his corporate responsibilities, Raymond Mills is fervently engaged in advancing learning, cultural diversity, and systemic change by advocating for the recruitment, development, retention, and progression of Black employees, both internally and externally. His goal is to establish events, business opportunities, and interactions within communities, ensuring energy equity and contributing to a sustainable future in underrepresented communities. Raymond is dedicated to ensuring that #LifeIsOn for everyone within and beyond the Schneider Electric community. He also proudly serves as a Professional Member of the National Society of Black Engineers (NSBE) Boston.Raymond is deeply devoted to his spiritual journey. As a graduate with a Master of Divinity from Gordon-Conwell Theological Seminary in Boston, MA, he is propelled by his passion to see men assume their rightful place as leaders in their homes and society, understanding that this can only occur through a vibrant, meaningful relationship with the Lord. Raymond also fulfills the roles of an ordained Elder in the Lord\'s church and an Associate Pastor at his home church in Providence, RI, actively involved in nurturing and guiding the community.Education has been pivotal in Raymond\'s personal and professional development. He has pursued his EPA 608 certification and a certificate in Industrial & Commercial Heating, Venting, Air Conditioning, & Refrigeration at The Peterson School. Additionally, he has studied Business Administration, Communications, and Project Management at Bryant University, and obtained a Master of Divinity (MDiv.) and Certification in Biblical Languages from Gordon-Conwell Theological Seminary.

Experience

1. End to End Issue to Prevention Leader for North America

   施耐德电气

   Oct 2022 — Present · Foxborough (Foxboro), MA, US

   I lead the transformation of how we think about quality, customer trust, and brand protection through a powerful shift: turning Issue to Prevention (I2P) from a framework into a mindset. I make prevention magnetic, emotional, and everyone’s business—so that every employee sees themselves as a guardian of the brand. Because the best issue is the one that never happens.

Education

• The Peterson School of Engineering

  Certificate, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology

  2007 — 2008

• Gordon-Conwell Theological Seminary

  Master of Divinity - MDiv

  2016 — 2021

• Bryant University

  Certificate, Project Management

  2012 — 2013

• Bryant University

  Bachelor of Science (B.S.), Business Administration, Management and Operations

  2000 — 2004

Skills

• Microsoft Office
• Refrigeration
• Engineering
• Communication Skills
• Electrical Troubleshooting
• Schematic Editor
• Mechanical Drawings
• Technical Presentations
• Project Management
• Instructor-Led Training
• Hvac Controls
• Condensers
• Acr
• Project Plans
• Team Management
• Air Conditioning
• Infrastructure Management
• Software Installation
• Salesforce.com
• Hvac
• Cooling Water
• Ups Systems
• Data Center
• Management
• Customer Service
• Team Leadership
• Troubleshooting
• Process Improvement
• Business Process Improvement
• Leadership