Mina Patel Cmgr
Lead Service Manager @THG Ingenuity
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WORK HISTORY
Lead Service Manager @THG Ingenuity
Manchester, GB
As the Lead Service Manager, I manage a team of Service Managers overseeing clients for ecommerce and cloud services, focusing on enhancing internal processes, documentation, transition and project management to ensure client and company success.* Provision of service and support for strategic IT Service Delivery operations.* Development and monitoring of processes and engagement models.* Management of business expectations and adherence to agreed SLA/OLA/KPI and support models.* Provision of guidance and expertise to the business on contract awareness and SLA/OLA management processes.* Definition and implementation of effective service measures of positive relationships with key suppliers through regular service reviews.* Creation and management of continuous service improvement plans.* Transitioning new clients from onboarding to go-live and seamlessly integrating them into ongoing operations.* Incident, Problem and Change Management.* Alignment with the ITIL Framework.
EDUCATION
The University of Salford
Ba (HONS)
Chartered Management Institute
Leadership & Management Diploma
ABOUT MINA PATEL CMGR
ITIL Service Manager with extensive experience in blue-chip organisations. As a…
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