Michael Martello

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHAEL MARTELLO

I\'ve always been drawn to puzzles. As an eager pre-schooler, I zipped through my class\'s selection of puzzles so many times it compelled my teacher to purchase another box especially for me. Puzzles present themselves in many ways, whether you\'re assembling smaller pieces to see the big picture, or you\'re sorting out details and analyzing possibilities to solve more complex problems.In my 5+ years with Groupon, I\'ve found many opportunities to put my problem-solving skills to work and contribute to the growth of the company as it exploded from a small startup to a publicly-traded international entity. At first, this involved solving customer problems one-on-one. As my skills grew, so did my responsibilities, and before long I moved up from entry-level customer service to a position where I could make a big difference as a Customer Experience Specialist and, most recently, a Support Technology Project Manager.I wore many hats in the former role: writing customer-facing language that boils down ideas and policies in a manner understandable to the average customer, collaborating with other departments while advocating for the customer experience, testing internal tools in a staging environment before launch, exercising a meticulous attention to detail to remove any inconsistencies in what we communicate to customers, writing snappy and humorous tips, training new hires on their written and verbal tone, and much more.In the latter role, I have been given the opportunity to explore technology to a greater degree as I configure applications for the department and provide technical support to those who need it. Most exciting of all, I get to propose new ways to improve the work our department does and lead that project to fruition.It\'s been an exciting role with a lot of pieces thrown my way, and I\'ve enjoyed putting together the puzzle.