Lawrence Wright

About Lawrence Wright

I have proudly been in the I.T. profession for 25+ years and in that time, I have experienced more than most during that length of time primarily because I opened myself up to being exposed to the good, the bad and worst that the industry was offering. But I have taken all of it, made a great career and lifestyle from it. I take great pleasure in making technology transparent, fun and productive.Now with the emergence of Artificial intelligence more than ever we must develop a \"High Touch\" environment to complete assignments and tasks. What use to take sometimes hours to complete can now be completed in minutes which forces us all to develop a totally different set of skills to compete and be successful. My goal now is to transition into an overall technologist where I can utilize my expertise to assist companies of all sizes to see their worth and value in an Ai driven world.We\'re truly living in a transformational period in humanity which makes those in this profession to accept the truth and move forward. I believe desktop/server support is so vital that without it all industries will suffer. Not everyone knows or understands what is taking place right before their eyes and it is the professional that is the closet to the end user to present, educate and train.

Experience

1. Technical Support Engineer

   Orange Business

   Oct 2025 — Present · Atlanta, GA, US

   Deliver Tier 2 technical leadership and support across enterprise hardware, software, and network infrastructures, ensuring business continuity through proactive issue resolution and performance optimization. Oversee user account administration, permissions, and access control within Windows Server and cloud-based platforms while driving efficiency through streamlined device deployment, configuration, and lifecycle management. Manage and support core LAN/WAN infrastructure—including routers, switches, and firewalls—to strengthen network reliability, scalability, and security. Monitor and maintain system performance, applying critical updates and security protocols to uphold compliance and enterprise standards. Collaborate with global support and engineering teams to diagnose complex infrastructure challenges, implement long-term solutions, and minimize downtime. Maintain precise documentation and change controls to safeguard operational transparency. Spearhead infrastructure enhancement initiatives, large-scale system deployments, and digital transformation projects that improve productivity, optimize user experience, and align IT performance with organizational goals.Soft Skills: Excellent communication and customer service skills. Strong analytical and problem-solving abilities. Self-motivated, detail-oriented, and capable of managing multiple priorities. Ability to work both independently and as part of a global IT team. Technical Skills: Strong knowledge of Windows, macOS, and common enterprise applications. Experience with Active Directory, Office 365, and remote administration tools. Familiarity with basic networking (TCP/IP, DNS, DHCP, VPNs). Knowledge of cybersecurity principles and endpoint protection software. Hands-on experience with ticketing system ServiceNow to implement, track, escalate and close tickets and complete tasks.

Education

• University of Washington

  Computer Science, System, Networking, and LAN/WAN Management/Manager

• University of South Carolina

  Bachelor of Business Administration - BBA