Jiten Desai
Commercial Director @Lucketts Travel
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WORK HISTORY
Commercial Director @Lucketts Travel
Commercial Director for Lucketts Travel & Worthing Coaches, part of The Coach Travel Group.
EDUCATION
Thornden Secondary School
GCSE
University of Bradford
BSc, Business & Management
Barton Peveril College
A-Level, Communication Studies, Economics & History
SKILLS
ABOUT JITEN DESAI
Accomplished Senior Leader with a highly successful track record in delivering transformational customer experiences within the retail and travel industries. Instrumental in developing a customer centric culture across Red Funnel resulting in multiple awards. Commercially focused with an ability to deliver concepts into game changing realities contributing to bottom line EBITDA improvements. Results underpinned by developing high performing and highly engaged multi-disciplinary teams, providing decisive leadership and role modelling within a highly values-led culture.Skills summary:• Customer insight – design, measurement and translation across all levels of an organisation• Customer journey mapping and enhancement from contemplation to reflection, delivering cultural change• Event management and coordination for high profile events (IOW Festival), VIP & royal visits• Strategic business planning and leadership• Relationship management and development of key stakeholders to include local government and regulatory bodies• Implementation of new technologies to enhance customer experience• Contact Centre transformation• Highly entrepreneurial with the ability to deliver great ideas into hugely successful outcomes• Extensive multi-site operations management experience across food/non-food• Range management and buying • New product launches to include largescale infrastructure (ships)
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