Jim Hicks

About Jim Hicks

With 30+ years in airline, airport, and enterprise technology, I lead IT and Digital strategy that strengthens operational reliability, regulatory compliance, and commercial performance. My focus is building disciplined, audit‑ready, and scalable technology environments that directly support flight operations, OCC, airport performance, and customer experience.I specialize in transforming fragmented or legacy environments into modern, secure, and predictable operational ecosystems. My leadership spans fleet connectivity, airport systems, cybersecurity, digital workflow modernization, and enterprise infrastructure. I partner closely with regulators, airport authorities, and vendors to ensure alignment, compliance, and defensible operational outcomes.Across my career, I’ve delivered measurable improvements in system uptime, operational efficiency, vendor performance, and cost structure. I build high‑trust, high‑accountability teams and create clarity across Flight Ops, OCC, Maintenance, and corporate functions. I’m motivated by the challenge of enabling safe, predictable, and scalable airline operations through disciplined technology leadership.

Experience

1. Vice President, Information Technology & Digital Global Crossing Airlines

   Global Crossing Airlines

   Oct 2023 — Present · Miami-Fort Lauderdale, FL, US

   Lead enterprise IT, digital strategy, cybersecurity, and operational technology for a rapidly scaling ACMI/charter airline. Oversee all technology supporting flight operations, OCC, maintenance, airport systems, and corporate functions. Drive modernization, regulatory alignment, and operational predictability across the airline.Key leadership areas:• Enterprise IT strategy, governance, and cybersecurity• Fleet connectivity, EFB ecosystem, and operational data flows• Airport systems, DCS, and passenger processing technology• OCC systems, dispatch tools, and operational workflow modernization• Vendor management, contract negotiation, and disciplined execution• Audit readiness, regulatory compliance, and documentation rigor• Cross‑team enablement across Flight Ops, OCC, MX, and Safety

Education

• University of Miami Herbert Business School

  Information Technology

• University of Manitoba

  Management Information Systems, General

• Office of Government Commerce in the United Kingdom

  PRINCE2 Foundation Certification, Project Management

  2012 — 2012