Jermaine Walker
Well-rounded in many areas of business. Helping other businesses grow their customer base and personal job skills also.
- Role
- Fraud & Back Office Specialist at Genpact
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jermaine Walker
I have different proven strategies/methods to generate leads and help businesses grow. No fluff, simply tell us more about your idea customer and we will do the rest. E-Z-P-Z! Please contact us for more information.
Experience
Fraud & Back Office Specialist
Jun 2019 — Present
Investigate suspicious activity and behavior that could pose a risk to client’s customers like out of pattern card spend or anomalous account activities.Outbound contact to verify transactions and handling incoming customer queries on card decline/account block/ unfamiliar charge on statement (through call, chat etc.) is part of the scope of this roleDemonstrated ability of approach and analyze problems logicallyComplete understanding of policy and procedures and familiarity with tools there-offDemonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedureAgent is expected be up to date on latest fraud modus operandi that are currently trending in the marketTake appropriate action to identify and help minimize the risk posed by fraud patterns and trendsConsistently achieve/exceed quality standards for investigationsParticipate in ad hoc projects/assignments as necessary
Education
Franklin D Roosevelt High School
Diploma
1997 — 2000
Art Institute of Pittsburgh
Diploma, Digital Design
2009 — 2010
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