Mrityunjay
Senior Manager – Customer Success & Strategy | Building High-Impact CS Teams & Revenue Engines | SaaS, Global Ops | 10+ Years | Leadership | Ex-BYJU’S, GoHighLevel
- Role
- Senior Manager - Customer Success & Ops(Global) at Volza
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mrityunjay
Customer Success Leader with 10+ years of experience in SaaS and EdTech, excelling in both leadership and individual contributor roles. With a proven track record of driving customer retention, reducing churn, and optimizing workflows, I’ve catered to D2C, SMBs and Key Accounts. At NeoDove, I led a 35-member team, achieving a 35% reduction in churn and a 50% improvement in onboarding efficiency. In my role at Think & Learn(Byjus’s), I managed a ₹42 Cr portfolio, driving an 85% renewal rate and improving the Customer Satisfaction score from 71% to 95%. I successfully increased retention from 18% to 52%, while maintaining zero escalations for two consecutive years. My leadership focused on aligning cross-functional teams and driving operational excellence, while also acting as a Subject Matter Expert (SME) and contributing to key CRM improvements. Additionally, I managed recruitment efforts, maintaining employee turnover below 5%, and ensuring alignment between cost and talent acquisition goals.As an individual contributor, I’ve demonstrated hands-on expertise in client management, process improvement, upselling, and cross-selling strategies, leveraging data-driven insights to improve performance and achieve business growth. My experience in sales and business development further honed my ability to drive revenue and exceed targets.I hold a B.Tech in Mechanical Engineering and am passionate about utilizing technology to drive customer success. Whether leading teams or contributing individually, my focus remains on delivering results. Outside of work, I enjoy meditation and running.
Experience
Senior Manager - Customer Success & Ops(Global)
Jun 2025 — Present · AE
Scaling Success Teams~ Driving Capability Development ~ End-to-End Account Management~ Onboarding → Adoption → Renewal~ Helping Global Customers Succeed ~ L&D
Education
Rockwood Senior Secondary School
Matriculation and Intermediate
Noida Institute of Engineering & Technology
Bachelor of Technology (B.Tech.)
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