Mritul B

About Mritul B

With a solid background in instructional design and IT operations, I am currently leading the Learning and Development initiatives for HighRadius, a prominent FinTech company. My role involves driving innovative learning programs and enhancing the skills of a diverse team, including Product, Engineering, and Support.At HighRadius, we\'ve established a culture of continuous learning, equipping over employees with the knowledge and tools necessary for superior customer engagement and value. My collaborative approach has been instrumental in customizing content for top clients and fostering a high-performance environment where learning is synonymous with success.

Experience

1. Director - Go to Market Strategy Enablement (Sales, Product, Consulting and Support)

   HighRadius

   Jan 2025 — Present · Hyderabad, IN

   Lead and enable the Go To Market HighRadians ( Sales, Consulting, Product and Support ) on 2026 Delight strategy - Incorporate innovative approaches, tools, and technologies (e.g, experiential learning, e-learning, immersive simulations) to deliver impactful learning experiences - Architect end-to-end learning experiences that transform leadership capabilities before, during, and after formal training interventions while standardizing best practices that scale across the organization - Head the Support Quality function - Setting up Quality checks metrices for Support Organization, and ensuring high value quality service to clients - Building and Scaling Quality across Premium Support verticals and product documentations for M&A - Build agents in Training and Quality functions to automate 40% of manual workflow.

Education

• University of Calcutta

  Master's degree

• North-Eastern Hill University

  Bachelor of Science (BSc)