Mrinalini Naidu

About Mrinalini Naidu

18+ years in the ITES industry and 5 years with a global OTA with expertise in leading technical, functional and soft skills training management in cross-functional, global set-ups. Extensive experience in developing & deploying progressive training practices for improved end-user and Customer experiences. Backed with a strong track record in developing Associates and Leaders within the Training and Operations functions.

Experience

1. Global Head of Training

   Etraveli Group

   Sep 2020 — Present · IN

Education

• St. Joseph's High School

  Secondary school, High School/Secondary Certificate Programs

  1981 — 1994

• SANGAMESHWER COLLEG SOLAPUR DIST-SOLAPUR

  Higher Secondary , Higher Secondary School certificate

  1994 — 1996

• Shivaji University, Kolhapur

  Bachelor of Science (B.Sc.), Zoology/Animal Biology

  1996 — 1999

Skills

• Microsoft Word
• Powerpoint
• Training
• Training Delivery
• Vendor Management
• Customer Experience Management
• Performance Management
• Employee Training
• Learning Management
• Management
• Human Resource Development
• Recruitments
• Training Needs Analysis
• Operations Management
• Knowledge Management
• Recruiting
• Employee Learning & Development
• Business Process Outsourcing (Bpo)
• Customer Relationship Management (Crm)
• Transition Management
• Strategic HR
• Service Delivery
• Content Development
• Customer Service
• Training & Development
• Outsourcing
• Technical & Behavioural Training Management
• Bpo
• Team Management
• Development & Delivery of Training
• Soft Skills
• Feedback Management