Mrinalini Dhar
Technical Operations Associate @Creative Galileo
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WORK HISTORY
Technical Operations Associate @Creative Galileo
IN
Resolve 30+ tickets weekly with 98%+ first-contact resolution rate-Support Microsoft 365 (Outlook, Teams, OneDrive) and user access issues-Manage user onboarding, account provisioning, and access control-Document technical issues in Jira with clear escalation paths-Respond to critical incidents within SLA; average resolution 4 hours
EDUCATION
Seneca Polytechnic
Diploma of Education, Computer Engineering
ABOUT MRINALINI DHAR
IT Support and Technical Operations professional with hands-on experience in application support, system troubleshooting, and incident management. I have supported live production systems and resolved L1/L2 technical issues in fast-paced environments while meeting SLA requirements.My background includes customer-facing support experience in Canada, handling escalations, system issues, and operational tools with a strong focus on user satisfaction and service quality.Authorized to work in Canada (Open Work Permit valid till 2028) and available for immediate relocation.Actively seeking IT Support, Service Desk, Technical Support, or Application Support roles where I can contribute strong problem-solving skills and a user-first support mindset.
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