Mrinal Kishor Mishra

Sr Executive Data Quality Audit & Compliance Specialist @Fareportal

Gurugram, IN

Conduct internal audits on bookings via Amadeus and Sabre, ensuring 100% adherence to SOPs and data accuracy.• Performed detailed call audits and shared actionable feedback with operations to maintain service standards.• Triaged and resolved data-related issues via Salesforce, driving faster case resolution and reduced backlog.• Utilized Forter and Ekata to investigate fraud transactions, detect anomalies, and reduce chargebacks.• Created Power BI dashboards for real-time visibility on quality KPIs and trend analysis.• Executed financial audits and reconciled mismatched data to flag discrepancies and initiate corrections.• Drafted SOPs, conducted root cause analyses (RCA), and collaborated with Product and Tech teams for long-term fixes.• Trained junior analysts on data validation techniques and fraud mitigation tools.

Magadh University

Bachelor’s Degree