Mrithyunjay Kumar
Customer Service Representative - after Sales Service Specialist @IKEA
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WORK HISTORY
Customer Service Representative - after Sales Service Specialist @IKEA
Coquitlam, BC, CA
Implemented a slab discount system to address customer concerns, reducing escalations by 50% and enhancing customer satisfaction.• Implemented a structured feedback system that increased happy customer’s score by 20% within 30 days.• Utilise CRM-SAMS to monitor and resolutions of customer complaint. Organise information accurately and efficiently.• Cultivated strong customer relationships by responding to client inquiries, resolving issues promptly, and proactively following up on potential client needs.• Do manage Oversold products, Returns, Cancellations & Online Deliveries, Addressing Order deviations through ERP system to maintain seamless operations.• Consistently achieved CAD in daily returns, converted to store credit, enhancing customer retention.• Proven success in fast-paced target-driven environment, delivering professional & efficient assistant.• Skilled in effectively communicating with diverse groups of people.
EDUCATION
M.V. Lomonosov Moscow State University (MSU)
Master's degree
ABOUT MRITHYUNJAY KUMAR
I\'m a client-focused banking and financial services professional with over 3 years of experience in mutual fund sales, investment advisory, and customer relationship management.Certified through the Canadian Investment Funds Course (CIFC - IFSE), I\'ve helped 50+ clients manage portfolios worth over CAD reduced onboarding times by 30%, and improved digital adoption rates by 40%.Currently based in Greater Vancouver, I\'m enhancing my client service skills at IKEA and actively seeking opportunities in the financial sector. I bring global experience, high adaptability, and a proven track record of exceeding performance targets.Let\'s connect-I\'m open to new roles in banking, wealth management, and client advisory services.
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