Mrigesh Kumar
Senior Customer Service Associate
- Role
- Sr Customer Service Associate at Vsynergize Global
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Mrigesh Kumar
iPLACE IS NOW HIRING SOURCERS AND RECRUITERS! WE WILL TRAIN FRESHERS WITH THE RIGHT…
Experience
Sr Customer Service Associate
May 2020 — Present · Pune, IN
Proven experience in customer service, with a track record of handling complex issues and escalated calls.Strong leadership and mentoring skills, with the ability to support and guide a team.Excellent problem-solving and communication skills.Ability to analyze performance metrics and drive process improvements.Proficiency in customer service software and tools.Work closely with other departments to ensure a seamless customer experience and resolve cross-functional issues.Build and maintain strong relationships with customers, addressing their needs and concerns with professionalism and care.Manage and resolve escalated customer calls, addressing critical issues with empathy and efficiency to resolve conflicts and enhance customer experience.Provide advanced support for complex inquiries and issues, ensuring swift and effective resolution while maintaining high customer satisfaction.
Education
Dbms
Bachelor of Engineering (BE)
2008 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.