Mrigank Mohan

Product Analyst @Aviva

Led the development of a government-centred pensions dashboard, created customer-led features and managed 15+ senior stakeholders across the Wealth business impacting a projected 200k+ customers • Developed a framework to consolidate and analyse extensive research data including 50+ market reports, CX research, customer data and brand value reports to feed into customer-led propositional development • Worked collaboratively with digital cross-functional teams in an Agile environment to iteratively enhance customer journeys for 4+ financial products, resulting in 60% YOY increase in take-up and 70% YOY increase in feedback scores