Mridul Jaiswal
Customer Relationship Manager | Driving Growth & Building Strategic Partnerships | B2B/B2C Sales | Specializing in High-Value Client Retention | Account Management
- Role
- Customer Relationship Manager at Varda Global
- Location
- Jabalpur, MP, IN
- LinkedIn followers
- 500 followers
About Mridul Jaiswal
As a dedicated Customer Relationship Manager with over 5 years of experience, I am…
Experience
Customer Relationship Manager
Mar 2022 — Present · Navi Mumbai, IN
Customer Relationship Manager with 3 years of experience driving customer loyalty and satisfaction. Expertise in team leadership, conflict resolution, CRM Software, implementing data-driven retention strategies and leading cross-functional initiative• Built and maintained strong customer relationships, acting as the primary point of contact for client inquiries and sales support.• Collaborated with cross-functional teams (marketing, product, and customer service) to align sales strategies with business goals.• Prepare and send accurate sales quotations based on customer requirements, pricing policies, and product availability, ensuring clarity and professionalism in all communications.• Utilized CRM software (Microsoft Outlook) to track client interactions, manage leads, and analyze data.• Responded to customer inquiries via phone, email, and chat, resolving 95%+ of issues on first contact. • I drive Sales of PC option and upgradation in existing customer and new acquisitions. Order processing with principal company and MIS of sales and profitability in PC options.• Maintained a client satisfaction rate of 90%+, resulting in repeat business send long term relationship.• Increased customer retention by 25%+ for 10 consecutive months through strategic upselling and customer follow ups.• Surpassed monthly sales target by 25% for 10 consecutive months through strategic upselling and customer follow-ups.
Education
Christ Church Boys' Senior Secondary School
Higher Secondary School, Physics chemistry and Maths
Gyan Ganga Institute of Technology Sciences
Bachelor of Engineering - BE, Mechanical Engineering
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