Mridul Subhashchandra Bagga

About Mridul Subhashchandra Bagga

PMP certified Program Manager with 18+ years of experience in leading and delivering…

Experience

1. Servicenow Platform Lead

   Wipro

   Jan 2023 — Present · Bengaluru, IN

   1) Lead & manage the ServiceNow BAU operations2) Spearhead transformational and transitional initiatives on ServiceNow country onboardings (ITSM, ITBM, CSM, Integrations etc.)3) Develop and materialize delivery lead sales avenues within the account4) Proactive engage with the Pre-sales team for formulating CRs, SOWs etc. for new business opportunities5) Represent the company in Steerco meetings, audits etc. 6) Custodian to various initiatives like SLA deliberation, risk and compliance, resource upskilling, budgeting, platform development etc. ventures7) Spearhead activities like Platform upgrades, Application development, Administration, Platform Health & Capacity management.8) Engage with the team to understand the Platform capabilities and limitations9) Forefront solution development initiatives and work towards creating scalable and efficient platform architecture10) Mentor new recruits within the team, align them with short-term and long -term account goals 11) Indulge in end-to end fulfillment of customer requirements on modules like CSM, ITBM, Integration etc.

Education

• Maharaja Sayaji Rao University Baroda

  Diploma, Electrical Engg

  1995 — 1998

• Bharatiya Vidya Bhavans

  SSLC

  1982 — 1995

• Symbiosis Institute of Management Studies

  MBA, Business Adminstration(Operations)

  2008 — 2010

• Visvesvaraya Technological University

  B.E, Elect & Electronics

  1999 — 2005

• K.L.E. Society’s College of Education, Belgaum

  B.E., Electrical and Electronics Engineering