Mridhun Mk Kumar

About Mridhun Mk Kumar

Performance driven professional with extensive background in Business Development, Sales & Marketing, Business Analysis, Operations and Key Account Management in Information Technology and Services sector. Broad based expertise in Startup operations and Solution Selling. Sound understanding of IT practices and the underlying framework of IT products and services. Repeatedly produced sustained business and revenue growth in competitive marketsSpecialities: Specialise in Enterprise Solutions (BI,CRM, Mobility, ECM and GRC)

Experience

1. Head of Product Management

   Yactraq Online Inc

   Jul 2019 — Present · Bengaluru, IN

   Yactraq provides advanced AI technology for speech analytics allowing all companies to monitor and analyze customer conversations (voice, email, chat, messaging, social media) in real-time, improving contact center efficiency, quality, and brand experience.As the Head of Product Management, I am responsible for product roadmap, defining and communicating the company\'s product strategy.

Education

• Cochin University of Science and Technology

  Bachelor of Technology (BTech), Electronics and Communications Engineering

  1998 — 2002

• Govt Arts College

  Foundation degree, Mathematics and Computer Science

  1996 — 1998

Skills

• Photoshop
• Business Process Outsourcing (Bpo)
• Strategy
• Consulting
• Operating Systems
• Microsoft Office
• Sales
• Outlook
• Hardware
• Hipaa
• Html
• Employee Engagement
• Key Account Management
• English
• Microsoft Word
• Team Leadership
• Strategic Planning
• Public Speaking
• Team Management
• Outsourcing
• Management
• Powerpoint
• Microsoft Excel
• Service Delivery
• Business Analysis
• Compliance
• Equities
• Performance Management
• Leadership
• Call Centers
• Lead Generation
• Vendor Management
• Research
• Key Account Development
• International Sales
• E-Learning
• Firewalls
• Financial Risk
• Bpo
• Teaching