Maria Reynolds
- Role
- Customer Success Manager at Professional Pricing Society
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Aug 2017 — Present · Tbilisi, GE
Built and managed strategic customer relationships across a global client base, delivering consistent satisfaction and growth. Known for creating scalable programs and improving internal processes to enhance the customer journey.• Improved onboarding efficiency by 40% quarter-over-quarter through process development and customer feedback • Collaborated cross-functionally to align customer needs with product roadmap, increasing CSAT scores by 18%• Championed product education initiatives with marketing to boost engagement and retention
Education
Spelman College
Bachelor of Arts (B.A.), Psychology
2013 — 2017
Skills
- Public Relations
- Research
- Social Networking
- Social Media Marketing
- Interpersonal Skills
- Data Entry
- Analytical Skills
- Time Management
- Teamwork
- Computer Proficiency
- Marketing
- Event Planning
- Powerpoint
- Microsoft Excel
- Customer Service
- Community Outreach
- Microsoft Outlook
- Leadership
- Organization Skills
- Strategic Planning
- Communication
- Microsoft Office
- Sales
- Social Media
- Microsoft Word
- Public Speaking
- Creativity Skills
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