Erik Thomas
Workforce Manager at Globus
- Role
- Workforce Manager at Globus family of brands
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Erik Thomas
With over a decade of professional experience, I currently serve as Workforce Manager at…
Experience
Workforce Manager
Nov 2022 — Present · Denver, CO, US
Managed system access and operational efficiency of the NICE CXone system, enhancing user experience for all users. • Designed and delivered comprehensive training programs for new hires and management, significantly improving onboarding effectiveness. • Provided strategic staffing projections to senior leadership, facilitating informed decision-making and resource allocation. • Led critical improvements in a low-performing department\'s metrics by over 40%, driving overall operational success.
Skills
- Corporate Communications
- Management
- Team Building
- Data Entry
- Outlook
- Microsoft Office
- Interviews
- Leadership Development
- Research
- English
- Long Term Business Planning
- Powerpoint
- Microsoft Excel
- Inventory Management
- Recruiting
- Coaching
- Peoplesoft
- Marketing
- Analysis
- Higher Education
- Enrollment Management
- Microsoft Word
- Customer Service
- Iex Total View
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