Michael Reio

Founder & Executive Director @Basketball World Toronto

CA

Founder & Managing Director of a Toronto-based basketball program business serving youth and adults, offering leagues, rep teams, skills sessions, camps, and clinics. Oversee all aspects of business operations, including strategic planning, program development, implementation, financial and day-to-day management. Direct HR functions, including hiring and coaching office and site staff, while creating internal systems to support program development. Built and managed relationships with vendors, partners, and sponsors to drive organizational growth.• Founded and currently direct a leading basketball organization in Toronto, focusing on the development of high-quality adult and youth programs, including leagues, teams, skill sessions, camps, and clinics.• Currently manage all aspects of operations and program development, constantly streamlining the processes and enhancing overall service experience for all customers.• Oversee HR management, involved recruiting, developing and coaching both office and site personnel to ensure a high-performing team.• Built and managed the development of our 28K+ database and integration into business systems to ensure accurate data and effective communication to help foster growth.• Successfully managed business cycles to maintain program continuity and engagement.• Designed and implemented marketing strategies to build 25% year-over-year revenue growth pre-pandemic and rebuilt growth strategies post-pandemic.• Established strong fiscal management controls to bolster the organization’s stability.• Led a team of up to 10 office staff and 25 site staff to provide excellent customer service & support.• Created and implemented all business systems to improve information flow and communication.• Developed key partnerships within the key basketball community to help enhance program offerings, increase value for participants, and maximize revenue generation.