Michael R.

Manager, IT Service Delivery @The Jackson Laboratory

Bar Harbor, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Manager, IT Service Delivery @The Jackson Laboratory

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US

EDUCATION

1995 — 1999

AMA Computer University

BSCS, Computer Science

N/A

St. Agnes Academy

High School/Secondary Diplomas and Certificates

SKILLS

Active DirectoryOperating SystemsCisco TechnologiesDisaster RecoveryTroubleshootingTechnical SupportItilMicrosoft ExchangeWindows 7System AdministrationIT Service ManagementSoftware InstallationNetworkingOs XBlackberry Enterprise ServerBlackberryServersHelp Desk SupportWindows ServerLinuxCcnaHardwareData CenterSecurityDhcpDnsNetwork DesignXpWindows XpTeam LeadershipSystem DeploymentManagementInfrastructureInformation TechnologyAnalysisProject PlanningProject ManagementVirtualizationCasperWindows Deployment Services

ABOUT MICHAEL R.

A results-oriented IT Operations leader with a bachelor’s degree in computer science and over 25 years of experience in enterprise IT, particularly in the Research and Hospital/Healthcare sectors. Skilled in cultivating long-term relationships with customers and colleagues, delivering efficient, reliable, and cost-effective IT solutions that enhance service delivery and operational excellence within the organization.Exhibited expertise in leading multicultural teams and fostering cross-functional collaboration with diverse groups to enhance operational efficiency and elevate service delivery. A committed student of leadership, with a profound passion for cultivating high-performing teams through mentorship, professional development, and strategic guidance, consistently empowers individuals to realize their full potential and deliver exceptional outcomes.

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