Michael R.
Seasoned IT Service Delivery Manager | 25 years in Enterprise IT Operations Management | Managed multi-cultural IT Teams across the globe | Mentor | Team Player
- Role
- Manager, IT Service Delivery at The Jackson Laboratory
- Location
- Bar Harbor, ME, US
- LinkedIn followers
- 500 followers
About Michael R.
A results-oriented IT Operations leader with a bachelor’s degree in computer science and over 25 years of experience in enterprise IT, particularly in the Research and Hospital/Healthcare sectors. Skilled in cultivating long-term relationships with customers and colleagues, delivering efficient, reliable, and cost-effective IT solutions that enhance service delivery and operational excellence within the organization.Exhibited expertise in leading multicultural teams and fostering cross-functional collaboration with diverse groups to enhance operational efficiency and elevate service delivery. A committed student of leadership, with a profound passion for cultivating high-performing teams through mentorship, professional development, and strategic guidance, consistently empowers individuals to realize their full potential and deliver exceptional outcomes.
Experience
Manager, IT Service Delivery
Apr 2023 — Present · US
Education
AMA Computer University
BSCS, Computer Science
1995 — 1999
St. Agnes Academy
High School/Secondary Diplomas and Certificates
Skills
- Active Directory
- Operating Systems
- Cisco Technologies
- Disaster Recovery
- Troubleshooting
- Technical Support
- Itil
- Microsoft Exchange
- Windows 7
- System Administration
- IT Service Management
- Software Installation
- Networking
- Os X
- Blackberry Enterprise Server
- Blackberry
- Servers
- Help Desk Support
- Windows Server
- Linux
- Ccna
- Hardware
- Data Center
- Security
- Dhcp
- Dns
- Network Design
- Xp
- Windows Xp
- Team Leadership
- System Deployment
- Management
- Infrastructure
- Information Technology
- Analysis
- Project Planning
- Project Management
- Virtualization
- Casper
- Windows Deployment Services
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