Mreaed Mengesha

About Mreaed Mengesha

IT Specialist | Technical Support | Network Administration | Information Security…

Experience

1. Information Technology Specialist

   Dc Government

   Jun 2023 — Present · Washington, DC, US

   Evaluated patches and updates to ensure software runs accordingly with no issues. • Administered email account management and recovery point tape backups, ensuring data integrity and efficient communication.Election Technology - Configuring ballot on-demand devices using ES & S election system solutions products- Importing election files & printing and setting jobs for ballot printing using Runbeck election solutions- Configuring and setting up Pollpads using Knowink products and solutions.• Updated and configured devices per Chief Technology Officer (CTO) standard operating procedures (SOPs).• Provided remote support, guiding users through VPN access, password resets, and RDP configuration.• Enforce access control mechanisms.• Orchestrated the setup and configuration of training rooms for meetings and educational sessions.• Monitored issue logs and prioritized IT tickets to minimize downtime and maximize operational efficiency.• Managed user account creation, workstation setups, and peripheral configurations for seamless onboarding (AD accounts).• Monitor network traffic for security breaches and take proactive measures Manage patch deployment and system• Upgrades, minimizing vulnerabilities, and enhancing overall security.• Configured Mi-Fi and wireless edge networking equipment (Cradle points) for election use.• Enforce access control mechanisms.• Manage firewalls and intrusion detection/prevention systems.• Swift troubleshooting of hardware, software, and network issues.• investigate and remediate security incidents