John Dalton
Data Specialist @Co-op
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WORK HISTORY
Data Specialist @Co-op
KPI & SLA Performance Management: Designed KPIs, scorecards, and process metrics using Power BI to monitor SLA compliance, identify bottlenecks, improve data quality, and enable data-driven decision-making. Automation & Issue Tracking: Automated SLA alerts and supplier dispute tracking through Power BI and Power Automate, reducing resolution turnaround time by 35% & enabled initiative-taking operational control. Enterprise Dashboards: Developed interactive Power BI dashboards covering promotional changes, key business processes, strengthening data governance, optimizing resource, and achieving 94% SLA adherence. Process Automation & Efficiency Gains: Automated article change request approvals using Excel VBA trackers, saving 1.5 hours per week while improving process accountability, transparency & capacity planning. UAT & Solution Validation Support: Assisted UAT and post-implementation activities for data changes and system enhancements, identifying defects coordinating fixes, ensuring solutions met agreed business.
EDUCATION
Madras Christian College
Bachelor of Business Administration - BBA, Business Administration and Management, General
Loyola College
Master of Business Administration - MBA, Human Resources Management
University of Liverpool
Master of Science - MS, Business Analytics and Big Data
ABOUT JOHN DALTON
Experienced Business Analyst and Buyer skilled in stakeholder engagement, process optimization, and data integrity, with expertise in SAP, procurement, and agile methodologies. Proven track record of cost savings, contract negotiation, and operational improvements across diverse industries, with experience across multinational environments in the automotive and retail sectors.
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