Dmitrii M.
IT Project Manager @Wildberries
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WORK HISTORY
IT Project Manager @Wildberries
Chat Platform Team (chats with sellers, buyers, and customer support)| Largest online retailer in Europe (over 113 million active users)Main responsibilities— Managed the development backlog using Scrum methodology with bi-weekly sprints, ensuring efficient task decomposition and prioritization— Analyzed business processes and created BPMN diagrams to streamline operations, leveraging dashboards for data-driven decision making— Conducted A/B testing to validate hypotheses and enhance product features— Gathered customer feedback through surveys and social interactions, constructing and analyzing Customer Journey Maps (CJM)— Developed and maintained project roadmaps, aligning team efforts with strategic goals and timelines— Identified and mitigated risks while managing stakeholder expectations and maintaining transparent communication— Improved inter-team processes and participated in complex integration projects to ensure seamless collaboration— Utilized planning and task management systems to organize team efforts and track progress— Facilitated communication with cross-functional departments, ensuring alignment on project objectives— Enhanced team motivation and engagement through development and process optimization initiatives— Supported development processes with planning, meeting facilitation, and methodological guidance, assisting product managers in achieving their goals— Revised and improved NPS and customer retention systems, boosting customer satisfaction and loyalty— Optimized support team operations, including call center procedures, to improve customer service efficiency— Investigated technical issues by analyzing API interactions (POST/GET requests) to identify and resolve problems.
EDUCATION
State University of Nizhni Novgorod named after N.I. Lobachevsky (UNN)
Bachelor's degree in Finance
ABOUT DMITRII M.
9-years experienced IT Project Manager with a proven track record in collaborating with…
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