Chris Bryant
Award-Winning Executive, and Expert in Customer, Fan and Patient Experience, Sales & Service Skills ✦ Service-Centric Culture Building ✦ Creating Fans of Your Brand ✦ The Art of Service That Drives Sells
- Role
- Chief Experience Officer at Novant Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Chris Bryant
Award-winning experience creator, people developer, and customer champion with a…
Experience
Chief Experience Officer
Aug 2024 — Present · Charlotte, NC, US
As the Chief Experience Officer at Novant Health, Chris is pivotal in transforming patient interactions across a $10 billion healthcare network supporting over team members. His role involves spearheading strategic initiatives that enhance all aspects of the patient experience.Chris leads the integration of patient-centered practices into both clinical and administrative operations, ensuring high-quality, empathetic service is a hallmark of Novant Health\'s care. His responsibilities encompass driving innovation in service delivery, leveraging data analytics to refine strategies, and promoting a culture of empathy and responsiveness.Focused on enhancing patient satisfaction and engagement, Chris plays a crucial role in improving clinical outcomes and fostering patient loyalty. By implementing patient-first strategies, he aims to solidify Novant Health’s reputation as a leader in exceptional healthcare experiences.
Education
USC Marshall School of Business
Executive Leadership
Skills
- Leadership
- Employee Benefits
- Public Speaking
- Management
- Team Building
- Program Management
- Sales
- Recruiting
- Customer Experience
- Organizational Development
- Executive Management
- Leadership Development
- Talent Management
- Executive Coaching
- Policy
- Workshop Facilitation
- Business Development
- Executive Development
- Event Planning
- Customer Service
- Brand Development
- Entrepreneurship
- Retail
- Consulting
- Event Management
- Employee Engagement
- Organizational Effectiveness
- Brand Management
- Strategy
- Strategic Planning
- Employee Relations
- Coaching
- Human Resources
- Thought Leadership
- Training
- Customer Satisfaction
- Performance Management
- Crm
- Marketing
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