Scott Beer
Director, Product Management @Fusion Connect
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WORK HISTORY
Director, Product Management @Fusion Connect
Driving the strategic vision, execution, and profitability of CCaaS, Fusion\'s Customer Portal, and Cybersecurity within Fusion’s product portfolio. This role goes beyond product management oversight to encompass end-to-end product life-cycle management, from idealization and launch through growth, maturity, and retirement. Ensuring exceptional Customer Experience for our customers by leveraging Artificial Intelligence (AI) to improve communication, increase effectiveness of agents, and improved analytics. And ensure that every product delivers measurable ROI, aligns with customer needs, and strengthens Fusion’s competitive position in the marketplace.
EDUCATION
Algonquin College of Applied Arts and Technology
Diploma, Electronic Engineering
Fielding Graduate University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
SKILLS
ABOUT SCOTT BEER
I am an experienced leader, versatile with diverse roles within the corporate organization. Results oriented with a strong team building motivation. My leadership skills are focused on a strong communication, developing relationships, helping others achieve their goals as I try lead equally with my head as well as my heart. Nothings brings me more pleasure than seeing a member of my team grow and accomplish their goal. I work effectively as much as a team member as a team leader.I am a Sales Engineer at my core. Understanding all the complex pieces of technology and integrating them all together to develop a solution. Working with customers and partners, communicating, understanding their requirements, and designing a solution that matches their needs. This translates to many different roles, in Pre-Sales, I assist in winning new opportunities and growing revenue.Through my decades of experiences, I can lead strategic Corporate and Sales initiatives. Working on Operations projects to better the process and back-office integration, as well as Pre Sales Engineering, Post Sales Support, Training, and many other aspects of a growing company. I am well suited to jump into new technologies and learn new industries.Specialties include; SIP Protocol Guru, UCaaS, CCaaS, TaaS, MaaS, CPaaS and many other telecommunication skills. Now, specializing in Cybersecurity and Data Security solutions with SASE, CASB, Cross Domain, Zero Trust CDR, DLP, AVD, SD-Wan and much more,
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