Ashish Agarwal
Head of Technology & Digital Transformation | Enterprise Platforms | Retail, FinTech & InsurTech
- Role
- Head of IT Consumer Electronics, B2c Offline at Reliance Retail
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Agarwal
I’m a technology and digital transformation leader with 17+ years of experience building and scaling enterprise platforms across retail, fintech, and insurtech environments.I currently lead technology for large-scale consumer-facing businesses, owning end-to-end platform strategy — spanning architecture, delivery, security, reliability, and operations. My work focuses on modernizing legacy systems, enabling omnichannel retail and financial platforms, and delivering secure, scalable systems that support high-volume transactions and business growth.Over the years, I’ve led and mentored 100+ engineers and cross-functional teams, partnering closely with business, product, CX, and operations leaders to translate strategic goals into measurable technology outcomes. I’ve driven multiple digital transformation initiatives, including enterprise platform modernization, cloud adoption, AI-driven decision systems, and automation of sales and service journeys.My experience spans credit decisioning platforms (LOS/LOMS), AI-powered conversational systems, and mission-critical enterprise applications, with a strong emphasis on scalability, resilience, governance, and security.I enjoy working at the intersection of business strategy and technology execution, helping organizations build platforms that don’t just function — but scale, adapt, and deliver sustained impact.
Experience
Head of IT Consumer Electronics, B2c Offline
Sep 2024 — Present · Mumbai, IN
As Head of IT at Reliance Digital (Offline Business), I lead the digital transformation efforts for the B2C Consumer Electronics division. My responsibilities encompass driving the technical architecture, managing cloud infrastructure, and implementing scalable IT solutions aligned with business growth. I collaborate closely with stakeholders to foster innovation in customer engagement and support technologies, while ensuring robust data security and seamless digital operations.
Education
Rajasthan Deemed University
Bachelor of Technology (B.Tech.), Computer Science
2008 — 2011
Skills
- Php
- Cascading Style Sheets (Css)
- Mysql
- Javascript
- Java
- Sql
- Customer Relationship Management (Crm)
- Html
- Team Management
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