Arnab Jana

About Arnab Jana

I am a seasoned Technical Writer with over 14 years of experience creating impactful content across complex software and hardware ecosystems. I specialize in crafting user-centric documentation that simplifies product adoption, supports scalability, and drives customer success.What I Do Best:* Develop end-to-end documentation: user guides, REST API docs, implementation guides, UI/UX microcopy, onboarding materials, and more.* Lead and mentor documentation teams in Agile environments.* Build scalable content strategies using CCMS tools (SDL Tridion, Oxygen XML Author).* Collaborate cross-functionally with product managers, engineers, scientists, and QA.* Align docs with real user feedback and data-driven UX insights.What I have Achieved:* Reduced documentation redundancy by 40% at Adobe by introducing a scalable CCMS framework.* Led global documentation efforts for Thermofisher’s PCA group, aligning scientific, QA, and regulatory stakeholders.* Delivered over 30 REST API guides and UI-aligned content for Salesforce integrations at GE Healthcare.* Created training videos, quick reference guides, and visual walkthroughs that improved onboarding and reduced support queries. What Drives Me:I am passionate about making the complex clear and helping users succeed. Whether it is onboarding engineers or enabling customers through polished documentation, I believe that content is a strategic differentiator. Let’s Connect!I am open to opportunities in technical communication leadership, API/UX content strategy, and scalable documentation design for enterprise-grade products.

Experience

1. Manager, Technical Writer

   Bread Financial

   Sep 2025 — Present · Bengaluru, IN

   I am responsible for leading and managing the Product & Capability technical writing team. My primary focus is on overseeing the production of key technical documentation, including Implementation Guides, Capability Manuals, Feature Guides, and other related materials. Through effective leadership and guidance, I ensure that the team consistently delivers high-quality documentation that supports our products and capabilities.

Education

• Bangalore University

  Bachelor of Science - BS, Computer Science