Marwan Raoof
Senior Director, Revenue Operations @Index Exchange
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WORK HISTORY
Senior Director, Revenue Operations @Index Exchange
Toronto, ON, CA
Hire, lead, and mentor a high performance Revenue Operations team by driving a culture of collaboration and accountability, continuous Salesforce technical training, thought leadership and utilization of best practices in Systems Design and Operational Excellence- Utilize Business Process Management, Change Management, Project Management and Digital Transformation disciplines for successful and on-time initiatives delivery- Lead the Workflow & Tools team to devise and implement efficient workflow, both for our internal users and our customers through total ownership of the tech stack including the Salesforce platform and other integrated tools- Lead the Special Projects team, a group of Project Managers and problem solvers who pull together cross-functional teams to take raw ideas and challenges facing the organization and generate clear recommendations and measurable outcomes- Partner with senior commercial leadership to find opportunities for Sales and Services to accelerate revenue growth, improve internal business process and oversee successful implementation of technical solutions- Identify, lead and develop workflow improvements to enhance the customer journey throughout the customer team including Sales, Services, Marketing, Compliance, Legal and Finance- Develop creative solutions to support business strategies and provide the necessary guidance, process optimization and Salesforce implementation to enable scalability for our commercial organization and allow our internal teams to be effective and productive- Improve measurement and visibility of performance and operational KPIs to ultimately enhance our customer-first culture.
EDUCATION
The Wharton School
Operations Management Certificate (with Distinction)
DeGroote School of Business - McMaster University
Executive MBA in Digital Transformation, Business Administration and Management, General
University of Toronto
Honours Bachelor of Science (H.B.Sc.)
SKILLS
ABOUT MARWAN RAOOF
A dynamic, results driven professional with more than 12 years of experience in Management Consulting, Revenue Operations & Salesforce Solution Architecture focusing on Customer-Centric Processes and Digital Transformation. Steered business excellence, surpassed sales targets and led personnel across organizations, ensuring exemplary customer service delivery. Built business partnerships and customer delight through care, communication and team cohesion. Highly adaptable to change through formulation of forward-thinking solutions, both in business process, digital strategy and technical implementation.Extensive experience in: Sales Channel Strategy Customer Engagement & Journey Mapping Salesforce (CRM) Consultancy & Implementation Business Analysis & Process Discovery Continuous Improvement (Kaizen) & Process Management Organizational Change Management Budgeting and P&L Management Inventory Management and Supply Chain
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