Munendra Rana

About Munendra Rana

Senior Infrastructure & Managed Services Delivery Leader with 24+ years of experience managing global cloud, infrastructure, and enterprise support operations across APAC, EMEA, and North America.Currently leading multi-geo delivery portfolios within complex enterprise environments, with accountability for multi-million P&L, large distributed teams (150–300+ FTE), SLA/KPI governance, and executive stakeholder engagement.Experienced in building and stabilizing high-visibility accounts, including end-to-end helpdesk setup, cloud support programs, storage operations, and vendor governance across multi-site enterprises.Strong track record of driving measurable service improvements, including escalation reduction (15–25%), operational efficiency gains, transition & rebadging programs, and structured governance through WBR/MBR/QBR cadences. Exposure to automation-led and AI-assisted service optimization initiatives within cloud and infrastructure environments.Focused on senior delivery leadership roles in Infrastructure & Managed Services portfolios where scale, governance maturity, and operational stabilization are critical to business outcomes.

Experience

1. Senior Manager Projects (Global IT Infrastructure and Cloud Programs)

   Cognizant

   Jan 2023 — Present · IN

   Leading global delivery governance, Project setup and management, and client engagement for top global hyperscaler across India, APAC, EMEA & North America.• Accountable for end-to-end governance, including multi-million-dollar P&L oversight.• Coordinate multi-track delivery across continents to maintain 100% SLA/KPI compliance.• Manage stakeholder relationships at senior leadership level, aligning delivery to strategic objectives.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Post Graduate Diploma in Business Administration, Business Operations

  2004 — 2007

• University of Calcutta

  Bachelor of Commerce ( BCom Honours )

  1998 — 2000

• St. John's School

  Economics

  1994 — 1995

Skills

• Training
• Business Process Outsourcing (Bpo)
• Service Delivery
• IT Service Management
• Business Analysis
• Change Management
• Business Development
• Business Process Improvement
• Business Process
• Business Process Re-Engineering
• Consulting
• Outsourcing
• Human Resources
• Project Management
• Customer Service Operations
• Operations Management
• Transition Management
• Team Management
• Competitive Analysis
• Start-Ups
• Management
• Team Building
• Customer Relationship Management (Crm)
• Strategy
• Analytics
• Business Strategy
• Management Consulting
• Sdlc
• Lead Generation
• Vendor Management
• Process Improvement
• Performance Management
• Crm
• Itil
• Leadership
• Project Planning
• Competency Based Interviewing
• Bpo
• Recruiting
• Pre-Sales