Michael Raffaele

About Michael Raffaele

Detail oriented and reliable worker with twenty years of experience. My diverse resume includes strategic account management (local, regional and national), remote team management and training, tech collaboration and product rollout, guest services and extensive project management. I am in search of new skills and experiences, work-life balance, experiences outside the music industry, authenticity in the workplace, cultures with empathy, mental health awareness, professional experiences aligned with my values, transparency in all leadership, learning what’s important and unlearning what’s not.

Experience

1. Director of Touring Services at Axs - Part of Aeg

   AXS

   Apr 2024 — Present · MA, US

   Establishes procedures, standards and metrics of department success including annual growth.• Trains and manages growing team of multiple remote employees in tech and client facing skills.• Lead project manager across multiple internal teams on the highest profile touring projects and on sales.• Account management of national clients including artist management, artist agencies and promoters.• Direct collaboration with technical teams regarding platform enhancements for department and company improvement.• Venues covered include clubs, theatres, amphitheaters, arenas and stadiums across a range of different types of company clients.• Has overseen hundreds of tour on sales, thousands of events spanning some of the most high profile touring artists in the world.

Education

• Dickinson College

  Bachelor of Arts, English, Political Science

  2001 — 2005

Skills

• Venue Management
• Entertainment
• Budgets
• Archtics
• Ticketing
• Event Planning
• Staff Management
• Concerts
• Time Management
• Social Media
• Sports Marketing
• Sales
• Ticket Sales
• Event Management
• Customer Service
• Management
• Social Media Marketing
• Live Events
• Ticket Operations
• Sports Management
• Social Networking
• Sports