Mradul N.

ITSM Analyst at Parexel International

Role: Itsm Analyst at Parexel
Location: Lucknow, UP, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Mradul N.

With over 10 years of experience in IT service management, I specialize in ITSM process…

Experience

Itsm Analyst
Parexel
Mar 2024 — Present
ITSM Process Design, Optimization and Continuous Improvement: • Analyse and assess current ITSM processes, identifying areas for improvement to enhance efficiency and effectiveness.• Design, implement, and optimize ITSM processes aligned with ITIL best practices, covering Incident, Problem, Change, Service Request Fulfilment, and Knowledge Management.• Document workflows, policies, and procedures, ensuring consistency and clarity across the organization.• Drive continuous improvement initiatives, measure performance via KPIs and SLAs, and ensure alignment with ITIL standards for enhanced service quality.Stakeholder Collaboration and Process Governance:• Engage with IT teams and business stakeholders to align ITSM processes with business goals and ensure value delivery.• Act as an advisor to service delivery teams, providing guidance on ITIL principles, process governance, and best practices.• Lead workshops and training sessions to ensure proficiency in ITSM tools and processes, promoting a culture of continual service improvement (CSI).• Tool Implementation, Integration, and Compliance:• Collaborate with ITSM tool(Assyst) owners to ensure proper configuration and support of the designed processes.• Oversee integrations between ITSM tools and other systems, ensuring seamless functionality and workflow optimization.• Ensure adherence to ITIL and ITSM governance models, monitoring compliance, and addressing any process gaps to ensure process governance.

Education

Indira Gandhi National Open University
Master’s Degree
2013 — 2015
Indira Gandhi National Open University
Bachelor’s Degree
2010 — 2013

Skills

Java
Computer Hardware Installation
Dos
Android Development
Microsoft Office
Oracle
Computer Hardware Troubleshooting
Core Java
Computer Hardware
Ms Sql
Sql
Linux
Mysql
Jdbc
Jsp
Myeclipse
Software Development
Revenue Analysis
Networking
Sigtran
Sangoma
Sqlite
Value-Added Services (Vas)
Windows Server
Siu
Voice Over Ip (Voip)

Contact information

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Work email
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Current company

Parexel

Pharmaceutical Manufacturing · 22K employees · Raleigh, North Carolina, United States

Parexel is a leading global clinical research organization (CRO) providing insights-driven Clinical and Consulting solutions to the world’s life sciences industry. Leveraging deep local knowledge and a global breadth of clinical, regulatory and therapeutic expertise, our 22,000+ global employees work in partnership with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind — broadening access and making clinical research a care option for anyone, anywhere. Our proven track record spans 40+ years and drives us forward, advancing clinical research in healthcare’s most complex areas while harnessing innovation to drive efficiencies across every phase of the clinical development process. Our insights-driven approach, proven delivery and trusted execution are accelerating the delivery of life-changing treatments to patients — With Heart.™ We continue to earn recognition industrywide, including the 2025 Scrip Award for “Best Contract Research Organization – Full-Service Provider,” 2024 Fierce Biotech CRO Award for "Innovative Approaches to Patient-Centric Research" and the 2024 and 2023 Society for Clinical Research Sites Eagle Award. Community Guidelines Because Parexel’s social media channels are open to the general public and employees, we are not responsible for views expressed other than our own. However, we do not tolerate posts that are: • Abusive, harassing or threatening to others. • Defamatory, offensive, obscene, vulgar or depicting violence. • Hateful targeting by race/ethnicity, age, color, creed, religion, gender, sexual preference or orientation, nationality or political beliefs. • Sexually explicit or pornographic. • Fraudulent, deceptive, libelous, misleading or unlawful. • Referencing criminal or illegal activity. • Spamming. We reserve the right to remove any comments that do not adhere to our guidelines as well as report users who violate the rules of our page.

parexel.com

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