Mradul Nagpal
Customer Success Account Manager | Creative Cloud & Document Cloud | Adobe
- Role
- Customer Success Account Manager at Adobe
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Mradul Nagpal
With a solid foundation in Electronics and Communication from Poornima College of…
Experience
Customer Success Account Manager
Sep 2024 — Present · Jaipur, IN
In my current role as a Customer Success Account Manager at Adobe, I provide strategic partnership and consultative support to SMB customers, helping them optimize their Adobe ecosystem and maximize ROI on their subscriptions.Key Responsibilities:• Customer Retention & Success: Build and execute success plans to ensure high customer satisfaction, retention, and long-term value realization.• Upselling & Cross-Selling: Identify and drive opportunities to expand customer adoption across Adobe’s product suite, aligning new solutions to evolving business needs.• Account Growth & Enablement: Partner closely with customer stakeholders to deliver best practices, increase product adoption, and enhance operational efficiency.• Strategic Account Management: Act as a trusted advisor, bridging customer objectives with Adobe’s innovation roadmap to ensure continued business growth and transformation.Key Achievements:• Attained 120% of M1 and 110% of M2 quota in Q2 FY’23, exceeding targets through successful upsell and renewal motions.• Strengthened multi-account relationships through proactive engagement and tailored adoption strategies, contributing to improved customer health scores and retention metrics- By positioning Adobe’s solutions as catalysts for innovation and productivity, I focus on helping customers achieve measurable outcomes while deepening their partnership with Adobe.
Education
Poornima College of Engineering
Bachelor of Technology (B.Tech.), B.Tech in Electronics and Communication
2015 — 2019
Skills
- C++
- C
- Microsoft Office
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